One of the great business thinkers of the last century, Russ Ackoff, passed away recently. He emphasised the importance of thinking about a system as a whole, rather than breaking it down into its parts and trying to make each of those perform better.
This is of great relevance for business systems where we’re always trying to make improvements. Ackoff noted that:
“any accounting system you can think of records mistakes of commission, when a deliberate act goes wrong, but keeps no record of mistakes of omission: things not done that should have been. The result is a conservative, risk-averse culture that holds back the innovation that society needs.”
There’s an excellent appreciation of his ideas here.
